Return Policy - Hiking Dog Co.

HOLIDAY SHIPPING DEADLINE IS DECEMBER 8, 2020 

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Return Policy

Returns, Exchanges, and Refunds 

If you are in need of an exchange or return, please contact hello@hikingdogco.com for instructions on how to begin your refund or exchange. 

Our policy lasts 30 days. If 30 days have gone by since the original purchase date, unfortunately we cannot offer you a return or exchange.

Returns or refunds can only be issued if you received the wrong product or a damaged product. You may request an exchange of a human or dog apparel item if the item does not fit. Apparel items must meet the return eligibility requirements.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it, including the original packaging. Apparel items MUST be clean and have no hair/fur, dirt, or other signs of use.

All orders of sale items are final.

Several types of goods are exempt from being returned. Perishable goods such as topicals, lotions, balms, oils and food, cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards 
  • Downloadable software products 
  • Health and personal or animal care items 
  • First Aid Kits 
  • Free Items 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

To Start A Return

Email customer service at hello@hikingdogco.com and include the following:

  • Your name 
  • Order number 
  • The name of the product you wish to return