Return Policy

Returns, Exchanges, and Refunds

If you are in need of an exchange or return, please contact hello@hikingdogco.com first to confirm the appropriate action to take.

Our policy lasts 30 days. If 30 days have gone by since the original purchase date, unfortunately we cannot offer you a return or exchange.

Returns or refunds can only be issued if you received the wrong product or a damaged product.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. Please contact us (email: hello@hikingdogco.com) for instructions on how to begin your refund or exchange. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

All orders of sale items are final.

Several types of goods are exempt from being returned. Perishable goods such as topicals, lotions, balms, oils and food, cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Health and personal or animal care items
  • First Aid Kits
  • Free Items

To Start A Return

Email customer service at hello@hikingdogco.com and include the following:

  1. Your name
  2. Order number
  3. The name of the product you wish to return