If you are in need of an exchange or return, please contact firstname.lastname@example.org first to confirm the appropriate action to take.
Our policy lasts 30 days. If 30 days have gone by since the original purchase date, unfortunately we cannot offer you a return or exchange.
Returns or refunds can only be issued if you received the wrong product or a damaged product.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. Please contact us (email: email@example.com) for instructions on how to begin your refund or exchange. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
All orders of sale items are final.
Several types of goods are exempt from being returned. Perishable goods such as topicals, lotions, balms, oils and food, cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Email customer service at firstname.lastname@example.org and include the following: