Hiking Dog Co Subscription Services Terms and Conditions

These Terms of Use (“Terms”) apply to your use of this website, any associated mobile sites, services, applications, platforms or features such as Signature Autoship (collectively “Services”). Please review these Terms carefully, as they affect your legal rights. Your use of the Services constitutes your agreement and acceptance of the Terms. If at any time you do not accept the Terms, stop using the Services.

THESE TERMS CONTAIN BOTH A MANDATORY INDIVIDUAL ARBITRATION PROVISION AND CLASS ACTION/JURY TRIAL WAIVER PROVISION. THESE PROVISIONS REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS. BY USING THE SERVICE, YOU EXPRESSLY AGREE TO BE BOUND BY AND ABIDE BY THEM, INCLUDING THE MANDATORY INDIVIDUAL ARBITRATION PROVISION AND THE CLASS ACTION/JURY TRIAL WAIVER PROVISION. IF YOU DO NOT AGREE TO THESE TERMS, YOU SHOULD NOT ACCESS OR USE THE SERVICE AND MUST IMMEDIATELY DISCONTINUE ANY AND ALL USE OF THE SERVICE.

BY PLACING AN ORDER AND ENROLLING IN SERVICES, YOU ACCEPT THESE TERMS AND EXPRESSLY AGREE TO BE BOUND BY AND ABIDE BY THESE TERMS, THE PRIVACY POLICY, AND THE TERMS OF USE, INCLUDING THE MANDATORY INDIVIDUAL ARBITRATION PROVISION. PLEASE READ ALL TERMS AND POLICIES CAREFULLY.

Service Benefits

When you purchase service(s) and or product(s) on HikingDogCo.com and enroll in our Signature Autoship program, you are signing up for continuous shipments of such products and may select how often you would like your product(s) delivered to you. You may change your periodic delivery schedule at any time (including on a one-time basis), as well as your shipping address, payment method, and products included in the service. Additionally, when you purchase certain products designated as "Signature Autoship" eligible, and enroll in the Signature Autoship program for such products, you will save an additional percentage on our everyday low prices.

Hiking Dog Co. reserves the right to change Signature Autoship benefits or Services at any time in its sole discretion, including discount amounts and eligibility used to determine discount amounts; provided, however, Hiking Dog Co. will not change the price of your next shipment once you have authorized an order as set forth in these Terms. Some of the offer details may change as you receive deliveries over time (for example, price, taxes, availability, shipping charges). Subscriptions are good while supplies last.

Notifications; Automatic Order Creation; Order Changes or Cancellation

When you place your initial order for a product and enroll in our Signature Autoship program, you will receive a notice that your Signature Autoship subscription has been created and your first order will be processed. Your first order will be processed immediately, and your selected payment method will be charged at the time the order is placed. Your Signature Autoship subscription will thereafter automatically create a new order according to your chosen delivery schedule, until you cancel.

For subsequent orders of products or services included in Signature Autoship, up to 72 hours prior to the ship date selected by you, you will receive a pre-shipment email notification reminding you of your upcoming shipment, the period available to make changes to your order and the scheduled ship date. You can edit or cancel your order during the period beginning upon receipt of such email notification and ending 12:00 AM the day preceding your designated ship date (i.e., the day prior to your ship date). If you do not cancel the order before the day prior to your ship date, your order will be authorized, and a credit card authorization hold will be placed on the payment method used to create your subscription or updated payment method you may provide. You will see a pending charge during this time as we prepare your order. There is no need to call or update any information online when you see this pending charge.

Credit Card Authorizations and Charges

When you sign up for continuous shipments on Signature Autoship, you will be required to expressly agree to permit us to charge your chosen payment method on a recurring basis, as well as the amount of the charge, which amount shall be set as described below. Hiking Dog Co will submit periodic charges (e.g. monthly) to your chosen payment method without further authorization from you, until you provide prior notice at any time that you wish to cancel or to change your payment method. Approximately 24 hours prior to your designated ship date, your order will be authorized, and a payment authorization hold will be placed on your chosen payment method. Once your order is processed, your payment method will be charged for the authorized amount. For clarification purposes only, a payment authorization hold is not an actual charge, i.e, if an authorization hold is placed for $49 on January 1 and your payment method is charged $49 on January 2 when your order is shipped, you will only see one actual charge on your payment method on January 2 for $49. An authorization hold may impact the amount of remaining credit available to you under your chosen payment method.

Pricing; Payment; Renewal; Cancellation

The amount you are ultimately charged for a product delivered pursuant to our Signature Autoship program will be the price of that item as stated in the pre-shipment email notification you receive or lower, if the price of the product is lower on our site as of the time your order is authorized. Once your order has shipped, your chosen credit card or other payment method will be billed this amount. You will not be charged until your order ships. The total cost charged to your payment method for each Signature Autoship order will be the price of the item, less the Signature Autoship discount or any other discount, if applicable, plus any applicable shipping charges and sales tax. Any credit balances on your Hiking Dog Co customer account may be applied toward the balance of your order before charging any remaining balance to your payment method.

The charge for each Signature Autoship item shipment will be billed to the payment method used to create your subscription or as otherwise directed by you. If we are unable to complete your Signature Autoship order with the payment method you used to create your subscription, we will notify you and give you the opportunity to add another payment method in your account and to charge the payment method for your Signature Autoship order.

Your subscription will remain in effect until it is cancelled. You can cancel at any time via Subscription Manager, which can be found in Your Account, or by contacting us.

Agreement Changes

We may, in our sole discretion, change these Terms, (including all applicable terms, conditions, limitations and requirements on the HikingDogCo.com website), without notice to you. If any change to these terms is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions. YOUR CONTINUED PARTICIPATION AFTER WE CHANGE THESE TERMS CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. IF YOU DO NOT AGREE TO ANY CHANGES, YOU MUST CANCEL YOUR SUBSCRIPTIONS.

Additional Terms

We may, in our sole discretion, terminate your subscriptions at any time without notice. If we do so, you will only be charged for orders that have been shipped to you. Products are only available for shipping within the forty-eight (48) contiguous US states. Your participation in the Signature Autoship program is personal to you, and you may not assign or transfer your Subscription or any of the benefits to any third party without our authorization. All returns under Signature Autoship are subject to the Hiking Dog Co Return Policy. Signature Autoship subscriptions are void where prohibited.